Returns Policy

Returns & refunds

Changed your mind? We offer a 31-day return policy for unopened, unused products. Please contact us within 31 days of receiving your order to request a return.

Return conditions

To qualify under our voluntary 31-day return policy:

The product box must remain unopened.
Products must be unused and in their original condition.
All original packaging and seals must be intact.
You must provide your order number or other proof of purchase.

These conditions do not restrict your statutory rights, including your rights if an item is faulty, damaged or incorrectly supplied.

How to arrange a return

Email info@apextattoo.co.uk with your order number and details of the items you wish to return.

We’ll provide the return address and instructions. Please contact us before sending your parcel so we can help you return it to the correct location.

Return postage

Customers are responsible for return postage costs when returning an item because they have changed their mind. We recommend using a tracked service and keeping your proof of postage.

If an item is faulty, damaged or incorrectly supplied, contact us first so we can arrange a suitable return method at our expense.

Cartridges and hygiene seals

Under our voluntary 31-day policy, cartridge boxes must be unopened and all individual sterile packaging must remain intact.

Where statutory cancellation rights apply, the hygiene exception applies to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. Opening an outer box does not, by itself, necessarily remove those rights.

This does not affect your rights if a product is faulty or not as described.

Faulty, damaged or incorrect items

Please contact us as soon as you discover a problem, including your order number and a description of the issue. If possible, include photographs to help us assess it.

Do not use cartridges with damaged or compromised sterile packaging. We’ll explain the next steps and provide the appropriate remedy in accordance with your applicable rights.

Refunds

For returns under our voluntary 31-day policy, we’ll inspect the returned products and let you know the outcome. Eligible refunds will be issued to your original payment method within 14 days of receiving the return.

Your payment provider may take additional time to display the refund in your account.

UK consumer cancellation rights

If you purchase online as a UK consumer, you generally have the right to cancel within 14 days of receiving your goods, subject to legal exceptions. You then have a further 14 days to send them back after notifying us.

For a valid statutory cancellation, we’ll refund you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

If you cancel your entire order under these rights, we’ll also refund the cost of our standard outbound delivery. Any extra amount paid for an upgraded delivery service is not refundable.

For change-of-mind returns made only under our additional 31-day policy, original delivery charges are not refundable.

Nothing in this policy limits your statutory rights. Consumer cancellation rights do not generally apply to purchases made wholly or mainly for business purposes.